Refund policy
🔄 Returns & Refund Policy
At SnuggleMode, your satisfaction is our top priority.
We want you to feel confident shopping with us, knowing that every order is backed by our fair and transparent return policy.
🕒 Eligibility for Returns
You may request a return or exchange within 14 days of receiving your order, provided that:
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The item is unused, unworn, and in its original packaging
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All tags and seals (if applicable) are intact
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Proof of purchase (order number or receipt) is provided
For hygiene and safety reasons, certain personal or intimate items cannot be returned once opened.
💳 Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
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Shipping fees (both original and return) are non-refundable
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If an item was returned damaged, used, or without original packaging, we may issue a partial refund or decline the refund request
🔁 Exchanges
If you received the wrong item or a defective product, we’ll be happy to replace it at no cost.
Just contact our support team within 14 days of delivery, and we’ll arrange a replacement right away.
🚚 Return Shipping
To start a return or exchange, please email our support team at
📧 Support@snugglemode.com
We’ll provide you with detailed instructions and the correct return address based on your location.
Unauthorized returns or items sent to the wrong address may not be accepted.
⚠️ Important Notes
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Items on final sale or promotional discounts are not eligible for return or refund unless defective
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We reserve the right to deny any return that does not meet the above conditions
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Please ensure that the return package is properly protected — we are not responsible for lost or damaged return shipments
❤️ Our Promise
We stand behind the quality of our products and care about your experience.
If there’s ever an issue with your order, please contact us — our team will make it right.
Your trust means everything to us.